Vodafone Business Portal
A fast-moving integration project supporting a business services portal for a telecommunications giant.
We provided core development resources and engineering expertise to support the creation of Vodafone's business services portal, integrating Amazon Connect with existing technology.
Support a fast-moving integration project for a telecommunications giant's business services portal, covering millions of monthly calls.
Provided core development resources and engineering expertise, integrating Amazon Connect with existing technology to deliver dashboards, verification journeys and IVR support.
- Dashboard for AWS utilisation
- Identification and verification journeys
- Call-back feature changes
- IVR configuration support
Completed in 9 months, supporting 1 million monthly calls.
The portal became the sales and support surface for Vodafone's business tier - 1 million calls a month flowing through automated verification and IVR routing instead of paid agent time. Every call deflected or shortened protects margin on a high-ARPU B2B customer base and shortens the path from enquiry to signed contract.