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Mobile Apps

United Utilities App

The first native mobile app for a UK water supplier.

Download on theApp Store
Get it onGoogle Play
United Utilities App logo
Summary

We built the first native mobile app for a UK water supplier, enabling customers to manage their accounts and make payments.

£7.5M
Bill payments collected
100,000+
Downloads
Call volumes reduced
Cost impact
01The Challenge

Build the first native mobile app for a UK water supplier.

02The Solution

Built a native app enabling account management and bill payments, reducing call center pressure.

Key Features
  • Account management
  • Bill payments
  • Native mobile experience
Outcome

Downloaded over 100,000 times, contributing to £7.5 million in bill payments and reducing customer service call volumes.

Revenue Impact

£7.5m in bill payments collected through the app is £7.5m of cash-flow accelerated off the phones and out of paper billing - improving working capital and reducing bad-debt exposure. Every deflected call is another chunk of contact-centre cost removed from the operating model.